Support

Restina

Write to us. A person reads every message.

Please include these four things

Without them we usually have to write back and ask, which costs you a day.

1. App version. Settings inside the app, at the bottom of the screen.
2. Your device model. For example, iPhone 13 mini.
3. iOS version. Settings › General › About › Software Version.
4. What went wrong. What you tapped, what you expected, what happened instead. If a photo came out badly, attach it – that tells us more than any description.

Subscriptions, refunds and cancellation

Subscriptions are handled by Apple, not by us, so cancellation and refunds go through your Apple Account:

• To cancel: Settings › your name › Subscriptions › Restina › Cancel Subscription. Cancelling at least 24 hours before the period ends stops the next charge.
• To request a refund: reportaproblem.apple.com. We cannot issue refunds ourselves, but write to us anyway if something went wrong – we want to know.

Common questions

The result changed the face. Send us the original and the result. This is the one failure we care about most, and every reported case goes into the set we test against.

Processing failed or timed out. Tell us roughly when it happened. Job records are kept for a short time and we can look yours up.

How long do you keep my photographs? Seven days on our provider's storage, and no copies on our own servers. Details are in the Privacy Policy.